Balanced Scorecard & KPIs Development

Learning Outcome
 Awareness of the Balanced Scorecard as a system for management.
 Practice in developing your own Balanced Scorecard.
 Establishing the organization’s state of preparedness for developing a full scale Balanced Scorecard.
 Development of KPIs

Course Contents
1. Balanced Scorecard Overview
2. Strategic Quality Management Challenges
3. Mission, Vison & Values
4. SWOT analysis
5. Strategy Mapping
6. KPIs development
7. Implementing BSC in companies
8. Balanced Scorecard and making exercises

Valuable For
Useful program for Top Management, Quality Managers, HoDs and Planners


One day