four perspectives; namely Financial Value, Customer Delivery, Internal Processes and Learning & Growth. The course will also topically cover Balanced Scorecard exercises and implementation methodologies.
Awareness of the Balanced Scorecard as a system for management.
Practice in developing your own Balanced Scorecard.
Establishing the organization’s state of preparedness for developing a full scale Balanced Scorecard.
Development of KPIs
1. Balanced Scorecard Overview
2. Strategic Quality Management Challenges
3. Mission, Vison & Values
4. SWOT analysis
5. Strategy Mapping
6. KPIs development
7. Implementing BSC in companies
8. Balanced Scorecard and making exercises
Useful program for Top Management, Quality Managers, HoDs and Planners