Certified Healthcare Quality Professional (CHQP)


A joint program with the collaboration of Shaukat Khanum Memorial Trust – Lahore

Healthcare services today are scrutinized, measured, evaluated and publicized as never before. An increasingly educated public expects to receive nothing less than excellent care and services and it must be the mission of healthcare organization to deliver that excellence. Quality improvement is the process of continually evaluating existing processes of care and developing new standards of practice and therefore has to be a core competency for every healthcare.

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Intended Learning Outcomes

The Body of Knowledge used for this course will lead towards the preparation of “Certified Professional in Healthcare Quality (CPHQ)”. A program administered by the Healthcare Quality Certification Commission of the National Association for Healthcare Quality, USA. The Healthcare Quality professionals will be able promote professional standards and improve the practice of quality in healthcare organizations. The Healthcare quality professionals will be able to demonstrate the knowledge of the fundamental and technical concepts of Healthcare Quality in line with international standards and implement it to decision-making in managing the Healthcare organizations.


Bachelor’s degree with medical background. Work experience will be given preference.

Award of Certification

Qualified participants will be awarded with a Certification upon completion of course material, as well as qualifying the exam and the assigned project.


The participants are required to work on real life projects on selected topics and tools, preferably from the organizations in which they are working. The projects will be of a practical nature and should be completed within the stipulated time frames. A project report will be submitted in accordance with the laid down criteria, format and coverage

Course Contents

Module 1:

Healthcare Quality Concepts: Health Quality Concepts, Quality Assurance & Management Concepts in industries/ Strategic Quality Management / Business Excellence Models / Quality Practices in Pakistan.

Module 2:

Patient Safety: Introduction & Fundamentals of Patient safety / Human factors and safety / Team work and communication / Root cause and system analysis / Communicating with patients after adverse events / Introduction to the culture of safety / Partnering to Heal: Teaming up against Healthcare- Associated infections.

Module 3:

Management & Leadership: Leadership / Organizational structure, line of authority and responsibility / Strategic Planning, Development of organization’s mission, vision , values, goals & objectives / The role of leaders in Quality Management / Health care delivery setting and continuity of care / Components of healthcare system.

Module 4:

Quality & Performance Review: Risk Management / Sentinel event and RCA-FMEA / International Patient safety goals / Performance management and improvement / Performance measures- Bench Marking.

Module 5:

Performance / Quality Measurement: Principles Of Quality improvement / Quality improvement plan & approach / Lean thinking / Juran model of Quality Management / Integration of patient safety initiatives with organization goal & objectives / Electronic Medical Record.

Module 6:

Medication Management: Procurement/ Medication errors / Tools for medication safety.

Module 7:

Information Management System: Information and data Management / Healthcare information system / Data validation / Evaluation of software and program / Statistical Analysis.

Module 8:

Credentialing & Privileging of Medical Staff: Competency of Healthcare providers / Education and Training / Communication / Team development and management / Change management.


The faculty is derived from a pool of qualified practitioners and academicians with sound track record and expertise in the field

Course Material

Course material will be provided in hard form.

Teaching Strategies

This is a professional course and will involve a number of higher level teaching methodologies. The course is spread over four months to allow inter-session study. In this respect participants will have to carry out timely study, investigations, and assignments to grip the subject. Discussions in the class are focused on the key points, create critical thinking, share experiences of fellow professionals and build professional maturity

Course Instructor: Qualified and Experienced Practitioners and Academicians

Duration: 04 Months
Venue: Karachi and Lahore

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