Designing Quality Processes for a Service Organization

Rizvana Ikram

Year:    1999
Category:   TQM
Source:   ICQI 1999 – Pakistan 5th International Convention on Quality Improvement, Karachi
Publisher:   PIQC Institute of Quality

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Author’ Introduction:   

Rizvana Ikram is an experienced HR Practitioner with a comprehensive and strategic understanding of HRM, HRD, technical issues and organizational change. She is characterized as a versatile leader skilled in driving initiatives to build organizational infrastructure in dynamic start-up or turnaround human resource departments and collaborating with the business to deliver measurable results. Currently she is working at Pearl Continental Hotel Lahore as Director Human Resource. She also worked with Mobile Link Communications as Human Resource Manager, Price Waterhouse Coopers as Assistant Vice President and Touchstone Communications.

Abstract