Zafar Ahmed Khan
Source: ICQI 2002 – Pakistan 7th International Convention on Quality Improvement, Karachi
Publisher: PIQC Institute of Quality
Zafar Ahmad Khan is a graduate in Electrical Engineering, from N.E.D. Engineering College, University of Karachi. Serving Pakistan International Airlines since last 27 years, in various positions, in Commercial aircraft engineering and maintenance. He is qualified and licensed from Civil Aviation Authority (Pakistan), in Avionics Systems, to carryout maintenance for a number of Airbus and Boeing aircraft. He has been working at Karachi, Lahore and New York, on various assignments of aircraft maintenance and Quality departments of the airline. Presently he is serving PIA as Manager Engineering JAR-145 Project/ Quality Audit establishing Quality Assurance setup.
A Certified Quality Professional from Pakistan Institute of Quality Control, he is also a Qualified Auditor/ Lead Assessor from British Standard Institute and supervising internal audit function at PIA Engineering. He is a life member of Royal Aeronautical Society of Pakistan (MRAeS), member of the Institute of Engineers, Pakistan (MIE) and member of Institutions of Electrical and Electronics Engineers, Pakistan (MIEEP).
This paper is based on the actual work that was carried out for a service organization i.e., the Engineering Department of our national flag carrier airline, for acquiring an International Quality Approval, namely JAR-145. The project is still on and approaching to its completion. The paper covers following:
(i) A brief introduction and history of an international aviation Quality Approval, namely JAR-145, its requirements for Approved Maintenance Organization, and an overview of its issuing authorities.
(ii) A detail description of the obstacles, problems and progress faced during various phases of the project.
It covers the background, need and realization for change, the documentation of the processes, bringing the aspects of quality into these processes by making them based on new meaning of Quality, and ensuring their implementation, through audits.
In any service organization, the processes are equally important as any production unit, but documenting and implementing quality into these processes is a tedious job, especially if you want these to be quantifiable standards.
(iii) In the last section, all efforts and planning for the project, has been analyzed, in the light of various Quality approaches of TQM.