TQM Practices in Indian Organizations

Raghavendran Mukundan

Year:    2002
Category:   TQM
Source:   ICQI 2002 – Pakistan 7th International Convention on Quality Improvement, Karachi
Publisher:   PIQC Institute of Quality

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Author’ Introduction:   

Mr. Raghavendran Mukundan is heading a consultancy organization, TOTAL QULITY MANAGEMENT CONSULTANTS, a well known Consultancy Group for offering Specialized Services in the area of QUALITY IMPROVEMENT, MANAGEMENT DEVELOPMENT etc.

Mr. Raghaverdran Mukundan is a Post Graduate in Chemical Engineering and in Training & Development. He has worked for 22 years in many reputed organizations such as Indian Space Research Organization (ISRO), Larsen & Toubro (L&T).He has handled Manufacturing, Quality and HRD functions. Got Trained in Japan in the areas of TPM/ TQM in Toyota, Nippon Steel, Matsushita Electric Co.

He has extensively traveled abroad for presenting papers in International Conventions. He is one of the resource persons on 5S technique in SAARC region and is currently Vice-President of ABK-AOTS DOSOKAI, Tamilnadu center which is an Alumni Society of Association of Overseas Technical Scholarship (AOTS), Japan. He is a fellow of Indian Society for Training & Development (ISTD), a professional Body among HR/ Training Managers in the country.

TQM CONSULTANTS are offering services to many Leading Companies such as Hindustan Lever, Murugappa Group, SPIC,  Orchid Pharmaceuticals, Sanmar Specialty Chemicals ,MICO, TVS GROUP, Ashok Leyland, Sara Lee etc.


India, in the 90’s has initiated radical changes in the economic policy to meet the competitive Global Business. The new policies, launched in conjunction with the liberalized Trade policy and vigorous reform of the monetary and fiscal sectors, are part of a comprehensive ongoing program of Economic reforms.

Many Indian Organizations, both from public/private sectors have initiated Total Quality Management (TQM) efforts to sustain the Business and to become a Global player in Business. Every organization that has initiated TQM has adopted its own Model for implementing TQM and in this paper, the author briefly explains the Best practices of 8 organizations. The Organizations are:

1.     Perfect Machine Tools-Quality as Leadership

            2.     Mukand Industries-Quality as Infrastructure

            3.     Modi-Xerox-Quality as Systems

            4.     Ranbaxy Laboratories-Quality as Manufacturing

            5.     Thermax – Quality as After Sales Service

            6.     Hindustan Lever- Quality as Marketing

            7.     HDFC- Quality as Service to Customer

            8.     Infosys Technologies- Quality as HRD

In marching towards the 21st century, Indian Corporates have begun the journey of TQM.The journey is very painful. Yet, there is no alternate road for Excellence.TQM is both a Goal and a path. Therfore, the quality journey is one that can never end.